There is always room for improvement in any business. Even considering Weed Man has been running for over 45 years. But, with 2015 recently coming to an end and Weed Man Canada’s annual conference taking place at the beginning of December 2015, it’s now time to evaluate our business and makes plans to improve in certain areas, as well as continue to offer excellent service our already-satisfied customers. Saying this, we’ve decided to share some interesting statistics we gathered after conducting our annual customer service surveys, to help us better explain our goals for the upcoming lawn care season.
Did you know? We have been taking care of the majority of our customers’ lawns for 5+ years (31.6%). That is incredible and we thank you for believing in us and continuing to utilize our services for your lawn care needs. Our results indicate that 72.6% of customers surveyed believed the quality of results of our lawn care programs were either good or excellent and only 8% of customers surveyed were dissatisfied with our services. Our results also indicate that 88.2% of customers surveyed rated their overall experience with their service technicians as good or excellent and only 5.5% of customers surveyed were dissatisfied with their experience. Overall, we were very pleased with our survey results, but the reason why we conduct these surveys is to find out what our customers want and don’t want, allowing us to improve our services and your experience as a customer. At Weed Man, we take both praise and criticism to heart and plan to fulfill each and every need of our customers. We thank you for your feedback and for continuing to choose Weed Man Surrey as your lawn care provider. We wish you and your lawn a happy and healthy 2016!
Questions about Your Lawn? Weed Man Surrey Can Help! If you have any questions about caring for your lawn this fall, contact Weed Man Surrey today at 604-591-5100. You can also request a FREE Healthy Lawn Analysis online.